How To Write Selection Criteria Communicates With Influence
Communicates with influence is the fifth statement of capability under the mainstream public sector behaviour framework. It is your opportunity to demonstrate, or at the very least explain how your communication skills are best suited to the role.
The Communicates with Influence statement of capability is comprised of three of capability clusters designed to demonstrate your ability to communicate effectively.
In this article we’ll explore the three capability clusters at the APS 3 level.
The integrated leadership system, or ILS, clearly defines this behaviour indicator as “confidently presents messages in a clear concise manner. Focuses on key points and uses appropriate language. Structures written and oral communication to ensure clarity”.
This is about your “overall” communication styles. When writing your selection criteria, brainstorm examples when you’ve had to communicate something such as a new procedure or business practice, or even pass on information to your Director.
Whenever I’m on a selection panel assessing responses to this statement of capability, I’m often looking for more than the applicant stating they are confident in communicating. Be more specific, and tell the selection panel how you communicated confidently by selecting the right tone, your body language and demeanour.
If your making reference to written communication, be sure to mention that you use minimal jargon to ensure clarity, used departmental documents to prepare a brief or memo and ALWAYS mention that you ensure each written communication has NO grammatical error.
Listens to, understands and adapts to audience
The ILS defines this behaviour as “seeks to understand the audience and tailors the communication style and message accordingly. Listens carefully to others and checks to ensure their views have been understood. Checks own understanding of others comments”.
This behaviour indicator sounds a little overwhelming but if you are applying for an APS 3 position or equivalent in the public service, you would most certainly have an example on which to draw from.
This section merely investigates your capability/experience to listen, explain and apply information. One of the best examples you could use to answer this question would be to think of a time when you’ve had to train someone to do part of your job, or show a co-worker a new procedure.
In that process you’ve had to explain to your co-worker the what, why, when and how – in a way that they understand.
At the APS 3 level, please don’t be daunted by having to negotiate. Negotiation at the APS 3 level may include things such as negotiating who operates the reception during work hours, lunch breaks, certain tasks etc. As mentioned in the first behaviour cluster about body tone, demeanour and language, this demonstrates your ability to negotiate confidently.
If you’re interested in learning more about the Integrated Leadership System and its behaviour framework outputs, click here to visit the Australian Public Service Commission website.
If you’re having trouble responding to this selection criteria, click here to send us your application to receive constructive feedback that will help to improve your application.